Since years ago, Via ® has offered quality and dependable contact center services to a wide range of satisfied clients. Our flexibility and quick response to clients' changing needs have set us apart in the contact center industry. VIA provides a variety of contact center programs to a growing number of business, consumer and institutional clients from fully-automated contact center located in the Saudi Arabia.
We have significant experience in telecom, publishing, and lead generation.
Via Contact Center has developed highly successful teams of agents to support outbound, inbound, and blended telemarketing campaigns. Our agents are extensively trained and continually rated for success.
We work and have worked with several companies in different industries. Our technology offers our clients a wide variety of options including :
• Fully integrated system.
• Client remote monitoring.
• Full web connectivity into the contact center system.
• Digital recording capability.
• Full web access to the reporting system.
• Daily, weekly and monthly report.
• Sophisticated IVR (Interactive Voice Respond).
• ACD (Automatic Call Distributors) on all the channels.
• Tailored made scripting tools.
• Automated campaign without agents.
• Multiple dialing options, manual, preview, progressive and predictive dialing.
:: Our Contact Center Services:
Inbound Service :
• Customer Service.
• Technical Support.
• Help Desk Operations.
• Reservations & Booking.
• Order Processing and Registration.
Outbound Service :
• Telemarketing Campaigns.
• Win back “Lost” Customers Programs.
• Retention Programs.
• Welcome Call new and returning customers.
• Up-Sells and Cross-Sells.
• Customer Surveys.
• Events Traffic Generation.
• Database Profiling and Validation.
:: Outsourcing with Via Contact Center Outsourcing is a great way for companies to increase sales while lowering labor costs and overhead. VIA Outsource Contact Center is a perfect solution for companies looking to sell their products. Our commitments to quality will ensure that your campaigns are being called very success and accuracy. Open communication, ongoing management and strong business relationship are very important profitable outsourcing. VIA Contact Center will focus on these points while forming a strategic plan to achieve your company goals and objectives.
:: Via Contact Center is a Multi channel Contact Center: We at Via believes that the every customer is a VIC (Very Important Customer) and the king of any organization or institution therefore, we should provide all the communication channels to the customer and it’s up to him to choose to call or send an email.
:: Via provide the contact center service thru : • Telephone.
• Web services.
Telephone: • Inbound calls.
• Outbound calls.
Fax: • Fax thru email service with routing service.
• Outgoing fax campaigns.
Email: • Email Marketing Campaigns.
• Inbound E-Mails Handling.