:: Contact or call center: What's in a name?
Traditionally, contact centers have been called call centers. The newer name — contact center—reflects the fact that more than just phone calls are being handled. Many call centers have evolved over the years to do much more than just answer phones.
Bottom line, it's up to the customer to decide how they want to communicate with your company, and it's up to your company to respond appropriately through its contact center.

:: What is Outsource Contact Center?
For many small, medium and enterprise businesses outsourcing a contact center is an excellent way to generate sales and help current customers with tech support and customer support issues increasing their loyalty and generate more income. While some larger companies have the money, time, energy, qualified team and resources to put in place their own contact center, most smaller and midsized businesses select a streamline approach to call centers and choose to outsource their call center needs.

:: Why Outsource?
Via allows clients to stay focused on their core businesses by addressing critical customer issues. We treat your customers like they are our own. Our dedicated staff and infrastructure handle customer relationships efficiently and effectively, allowing our clients to focus their own resources on growing their core business.